Spam Quarantine, rejected e-mail messages
Please report e-mail you believe to be incorrectly marked to our firstname.lastname@example.org address. Please note that we do need to see the entire message including the headers. Select the option in the Spam options in the WittLink portal for the easiest way to notify us; in Outlook select view, then option. Cut and paste the information in the window into the message you send to abuse.
What you should know:
- When an e-mail message arrives with a file type or other content that is not allowed through the mail systems .exe, scripts, etc. the message RECIPIENT will receive notification.
- You may see the word DISARMED in the subject line of an e-mail message. This indicates that the sender embedded files in the message that allow them to track your reading of the message without your knowledge. Depending on the settings of your email program, the sender could take control of your computer. All such files are "disarmed"; since the messages is changed the software simply informs you about the change. The software disables the hidden controls the sender added without your knowledge.
- At times advertisers, spammers, and even legitimate senders use services who are known spammers and may include a link to a website that doesn't *really* go where the link looks like it should. An example: MailScanner has detected a possible fraud attempt from "tcg.pmailus.com" claiming to be www.dramabookshop.com. The software is letting you know that the link in the e-mail does not match where you'll actually be sent should you click on it. Whether or not you click the link is a buyer-beware type of situation.
- Messages received with a virus attached are deleted without delivery.
- The whitelist option in the WittLink portal is available for your personal use, allowing each person to make their own decisions about receiving messages from particular senders and/or domains.
This document last reviewed July 28th, 2010.
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