Help with Campus Hardware

Click here for a list of campus multifunction printers and the capabilities of each.

Print Problems

Applies to all printers:

•  Can't print, no error message
  Turn off the computer and printer. Restart the printer then the computer and try again.
•  Can't print, printer not found message
  Turn off the computer and printer. Restart the printer then the computer and try again.
•  Add a printer
  Place a work order with the Solution Center for campus computers. Users may not add campus printers to their personal computers.
•  Change default printer
  Click Start, Settings, Printers
  Right click the printer you'd like to serve as the default printer
  *Note: In Windows, the printer that is last alphabetically will automatically become the default printer. You may wish to rename the printer in this case.
•  Printer will not pick up paper
  Check seating of the paper tray - if loose or off center the printer will not pick up the paper
  Ruffle the paper - the rollers will have a tough time picking up paper sticky from moisture, so separate the pages.
•  Paper jammed
  Turn off the printer. Slowly pull the paper back out of the printer.
•  Streaking/ off color printing
  Laserjet Printers - Turn off the printer and try another toner cartridge. Replacements may be obtained from the warehouse; have the stock number available when you call or e-mail.
  Deskjet Printers - Remove the cartridges from the printer. If the cartridges aren't empty, wipe the bottoms of the cartridges with a cloth and place them back in the printer. If they're empty, replace them. Replacements may be obtained from the warehouse; have the stock number available when you call or e-mail.

This document last reviewed April 15, 2008.