Work order time estimates:

This page is not intended to guarantee the amount of time it will take to fix or correct a problem.

• Faculty/Staff: Computer is down and not functional: 2 working days parts pending
• Faculty/Staff: 'Mission Critical' software is not functional: 2 working days
• Faculty/Staff: 'Non-Critical' software is not functional: 3 working days
• Faculty/Staff: Unsupported software: Contact software manufacturer themselves.
• Public Lab: Computer is down and not functional: 3 working days parts pending
• Public Lab: Software is not functional: 3 working days
• Public Lab: Unsupported software: Contact software manufacturer themselves.

`Mission Critical' vs. 'Non-Critical' software and 'unsupported software':

• 'Mission Critical' is software that is needed in order for a person to perform their day-to-day duties. For example MS-Word is used by campus users daily, and is to be considered 'Mission Critical.' But for someone who is trying to learn how to use Power Point just to learn it, the program would be considered 'Non-Critical' software as it is not used as part of day to day operations.
• 'Non-Critical' is any software that we still support, and is part of the standard install of University systems, that is not used in the person's day to day duties.
• 'Unsupported Software' is any software we do not consider to be 'Supported Software.' Occasionally there are some programs that departments will use on their own that we do not install. In such cases the department needs to contact the software manufacturer for support.