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Information about the Solution Center
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The Solution Center is Wittenberg's single point of access for questions about Wittenberg's Computing Services. Services include: password changes, assistance with e-mail, and help with University PC related problems to include PC upgrades. Additional services offered by the Solution Center include a drop-in lab (Synod Hall, room 13) where the staff can offer personalized and self-paced training on a variety of software packages.

To request a work order, please provide the Wittenberg tag number of the computer (not the printer or monitor unless the item is a network printer) with the problem, your contact information, and detail about the particular problem by contacting us at the methods listed above.

Contacting the Solution Center for Help:

8am-12pm

12pm-1pm

1pm-5pm

After Hours

Weekdays

In person, phone, e-mail

Voicemail,e-mail

In person, phone, e-mail

Voicemail,e-mail

Weekends

Voicemail,e-mail

Voicemail,e-mail

Voicemail,e-mail

Voicemail,e-mail

Class Session Breaks

In person, phone, e-mail

Voicemail,e-mail

Voicemail,e-mail

Voicemail,e-mail

Summer

In person, phone, e-mail

Voicemail,e-mail

Voicemail,e-mail

Voicemail,e-mail

Voice Mail results in a response within two hours during normal office hours.

E-mail results in a response within 1 working day.

Work order time estimates:
This page is not intended to guarantee the amount of time it will take to fix or correct a problem.


`Mission Critical' vs. 'Non-Critical' software and 'unsupported software':

We will schedule the teaching lab (Shouvlin 001) for individual department instructional needs. To schedule this lab contact us at solution@wittenberg.edu.

 

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