The Solution Center is Wittenberg's single point of access for questions about Wittenberg's Computing Services. Services include: password changes, assistance with e-mail, and help with University PC related problems to include PC upgrades. Additional services offered by the Solution Center include a drop-in lab (Synod Hall, room 13) where the staff can offer personalized and self-paced training on a variety of software packages.

To request a work order, please provide the Wittenberg tag number of the computer (not the printer or monitor unless the item is a network printer) with the problem, your contact information, and detail about the particular problem by contacting us at the methods listed above.

Contacting the Solution Center for Help:

	8am-12pm	12pm-1pm	1pm-5pm	After Hours
Weekdays	In person, phone, e-mail	Voicemail,e-mail	In person, phone, e-mail	Voicemail,e-mail
Weekends	Voicemail,e-mail	Voicemail,e-mail	Voicemail,e-mail	Voicemail,e-mail
Class Session Breaks	In person, phone, e-mail	Voicemail,e-mail	Voicemail,e-mail	Voicemail,e-mail
Summer	In person, phone, e-mail	Voicemail,e-mail	Voicemail,e-mail	Voicemail,e-mail

Voice Mail results in a response within two hours during normal office hours.

E-mail results in a response within 1 working day.

Work order time estimates:
This page is not intended to guarantee the amount of time it will take to fix or correct a problem.

• Faculty/Staff: Computer is down and not functional: 2 working days parts pending
• Faculty/Staff: 'Mission Critical' software is not functional: 2 working days
• Faculty/Staff: 'Non-Critical' software is not functional: 3 working days
• Faculty/Staff: Unsupported software: Contact software manufacturer themselves.
• Public Lab: Computer is down and not functional: 3 working days parts pending
• Public Lab: Software is not functional: 3 working days
• Public Lab: Unsupported software: Contact software manufacturer themselves.

`Mission Critical' vs. 'Non-Critical' software and 'unsupported software':

• 'Mission Critical' is software that is needed in order for a person to perform their day-to-day duties. For example MS-Word is used by campus users daily, and is to be considered 'Mission Critical.' But for someone who is trying to learn how to use Power Point just to learn it, the program would be considered 'Non-Critical' software as it is not used as part of day to day operations.
• 'Non-Critical' is any software that we still support, and is part of the standard install of University systems, that is not used in the person's day to day duties.
• 'Unsupported Software' is any software we do not consider to be 'Supported Software.' Occasionally there are some programs that departments will use on their own that we do not install. In such cases the department needs to contact the software manufacturer for support.

We will schedule the teaching lab (Shouvlin 001) for individual department instructional needs. To schedule this lab contact us at solution@wittenberg.edu.