WittConnect Troubleshooting and Connection

Connection instructions:

1. Be sure to start the computer BEFORE connecting it to the network if it is a new purchase.
2. Verify that the network drivers are installed. (For help or information consult the manufacturer's documentation or technical support.)
3. With the computer off, connect the network cable to the ethernet port on the computer and to the wall jack. (These will be either blue or orange.)
4. Turn on the computer.
5. Start your web browser.
6. Click the Network Device Registration link
7. Follow the instructions.

Troubleshooting:

• Check the connection.
• Disconnect/reconnect both ends of the network cable. Make sure the cable is connected to a network wall jack and the network port on the computer.
• Restart the computer.
• Try another wall jack.
• Uninstall third party Internet connection software such as AOL or NetZero.
• After uninstalling the software, be sure to restart the computer before trying WittConnect again.
• VPN (wireless ON campus) doesn't connect, gives a "local peer" error message
• Connect to WittenbergWireless
• Open Internet Explorer
• Log into WittConnect (nothing else will come up anyway) If wireless isn't registered, the user sees the option to register it at the bottom of the page.
• If it *is* registered AND vpn gives an error, please visit the Solution Center for additional help.

Disconnected from the network by the Computing Center or network connection doesn't work:

Check your e-mail - we've sent a message to you saying what symptoms your computer is displaying that makes it appear to either have a virus, trojan, worm, or other problem.

You can download and run programs yourself to clean/check the computer; we recommend starting with McAfee's Stinger program (finds worms, trojans, etc.) and Microsoft's AntiSpyware program. You can save these programs to a memory stick or burn them to CD in a campus lab. Be sure to take note of what these programs find and clean from your system; you'll need to let us know when you request reinstatement for the computer's network access.

You can take advantage of our student staff support. Bring your computer to the Solution Center between 8-12 or 1-5 Monday through Friday and one of our student workers will go through a process to find and correct the problem. Note about this service: Neither Wittenberg University nor its designated agents may be held responsible for any damage to the student's computer and/or loss of data due to a virus, trojan, worm, etc. or efforts to repair/reconnect your computer to the network. Computing Center student staff members will not perform repairs or upgrades on personally owned computers. Our help is limited to getting your computer back on Wittenberg's network. No program, virus software, or device can prevent all viruses, Trojans, bots, etc. There will be times where the software corruption on the computer may be beyond our purview to correct. In those cases, we will refer you to your manufacturer's technical support or another third party for additional repair or assistance.

Note about malware: Some malicious programs are becoming more prevalent on the Web. There is no protection currently available from these programs. In some cases the only known fix to eliminate these from the computer completely is to delete and reload the software and/or operating system. We urge users to practice "safe" computing.

This document last reviewed April 23, 2008.