Information Technology

Moodle FAQ (for M.A. and CE students)

1. How do I find Moodle?
2. Is there anything I need to do before using Moodle?
3. How do I log into Moodle?
4. What if I have never logged in to a Wittenberg computer, the myWitt Portal, or Outlook before?
5. What if I have forgotten my password?
6. Once I've logged in, how do I get to the page for the course?
7. What if I don't see the link for the course?
8. My professor says he/she has been sending messages to the class, but I haven't received any of them.
9. What is my wittenberg username/email address?
10. How do I set up mail forwarding to my personal email address?

1. How do I find Moodle?

Click the Student link (above the Search bar) from any Wittenberg web page, then look for the Moodle icon in the rightmost column. Or, get there directly: https://mymoodle.wittenberg.edu

2. Is there anything I need to do before using Moodle?

To use Moodle effectively, you will need either Internet Explorer 7 or higher* or FireFox 3.5 or higher on a Windows PC, or Safari if you are on a Mac. You'll need to be able to download files, enable pop-up windows, and allow cookies for the site. To learn more about making these changes, use your Web browser's Help (F1) or read these Browser Instructions.

3. How do I log into Moodle?

Use your Windows/e-mail password and your Wittenberg user name to log in (e.g. med.jsmith). This is the same password you use to log in to campus computers or check your Wittenberg email.

4. What if I have never logged in to a Wittenberg computer, the myWitt Portal, or Outlook before?

If you need to register an account for the first time, find your user name, your password has expired, or the forgotten password link does not work, go ahead and navigate to the WittLink portal on the Student page, and underneath the heading Register for Accounts select Student, Faculty, Staff, etc. Follow the instructions on these pages, and then try logging in with your new password.

5. What if I have forgotten my password?

Go to the myWitt Portal from the Student page, and beneath the password box click the link Forgot your password? Reset it here. For more help, see this Explanation on Resetting your Password. If resetting your password does not work, see the above step for help on re-registering your account.

6. Once I've logged in, how do I get to the page for my course?

In the middle column you should see a list of your current courses. Key: if the course name is in RED, the professor has made the course visible to students. If it's GRAY, the professor has not made it visible to you or may not be using Moodle for the course. Simply click the link for the desired course and you should be directed to a new page with a list of assignments and resources.

7. What if I don't see the link for my course?

If you know for a fact that your class is going to use Moodle, how long has it been since you were added to the class? If it has been less than 24 hours since you contacted the Registrar about enrolling, this database does not update until Midnight, so you may not be listed as a student yet for the class. If you are still unable to view the class, , and you have checked everything in the Is there anything I need to do before using Moodle? step, feel free to call or email the Solution Center.

8. My professor says he/she has been sending messages to the class, but I haven't received any of them.

Are you checking your Wittenberg email account? By default Moodle sends emails only to your Wittenberg email address. You may log in to any campus computer and go to Start > Programs > Microsoft Office > Outlook 2010, or if you are using any other computer (e.g. home, work) please use Outlook Web Access which can also be found on the Student page. Alternatively, you can configure your Wittenberg email address to forward all mail to a personal email address of your choice (see question 10).

9. What is my wittenberg username/email address?

To find out your user name, register for your account. Your user name will be shown to you during the registration process. (See question #4.)

10. How do I set up mail forwarding to my personal email address?

From the Student page, click the icon for the myWitt Portal. Log in using your Wittenberg username and password, under the My Admin stuff block select Personal Information, Email Contact Information and complete the required steps.

Keep in mind, however, that your personal email provider may have incompatibilities with our email service and there is the possibility that some email would not get delivered. Your best bet to ensure that you receive all email is to make a habit of checking your Wittenberg email account often through Outlook Web Access (from home or work) or Outlook 2010 on the campus computers.

This document last reviewed August 27th, 2010.