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A. Performance Standards
1. Key Competencies
Wittenberg expects its employees to uphold the standards of conduct that are fundamental to the values of the university and to work according to the highest ethical standards. As a university employee, you have a responsibility to respect and support the university and your co-workers.
The following sets of key performance-based competencies have been identified as critical performance standards. These competencies will be used in assessing the performance of university staff.
•Quality Enhancement/Quality Services
•Is responsive to deadlines
•Responds effectively to external and internal customers
•Keeps current on recent developments in his or her field
•Understands and can use appropriate information technology, equipment, programs and services
to serve the Wittenberg community
• Interpersonal Relations
• Works cooperatively with co-workers, supervisor, and other key personnel to accomplish tasks
• Is able to manage conflict and deal with stressful situations
• Is fair and consistent in working with diverse members of the Wittenberg community
• Advancement of Wittenberg
• Demonstrates a working knowledge of Wittenberg’s goals
• Contributes to department goals, which support the university’s strategic plan
• Communication Skills
• Effectively uses oral communication skills to convey ideas in a clear and informative manner
• Effectively uses written communication skills to convey ideas in a clear and informative manner
• Is tactful in oral and written communication
• Supports the timely exchange of information between various departments
• Productivity, initiative and creativity
• Effectively organizes and prioritizes own work schedule
• Works effectively under general supervision and seeks clarification as needed
• Recommends and/or implements improvements in methods, procedures and services
• Data Management and Analysis
• Adheres to financial and record-keeping procedures
• Maintains appropriate documentation
• Seeks relevant information to assist in decision-making
• Uses analytical skills to review information and formulate alternative courses of action
• Leadership, Supervision and Personnel Development (typically apply only to supervisors)
• Readily accepts overall responsibility for projects and tasks
• Motivates self and staff to set and achieve goals
• Understands the effects of decisions on other departments and co-workers
• Demonstrates assertiveness and confidence when a decision is made
• Actively seeks a well-trained, qualified and diverse staff
• Utilizes staff to ensure that Wittenberg’s departmental goals are met
• Monitors staff progress and takes effective measures with staff to identify and correct
substandard progress
•Advocates staff development and fosters personal and professional growth
•Coaching
•Coaching is made up of the informal, day-to-day activities a manager does in support of
individual and team performance to promote and foster continuous improvement.
•Typical coaching behaviors include:
•Clarifying performance expectations and providing feedback and direction;
•Helping identify improvement opportunities and providing support for continuous
improvement efforts;
•Supporting and recognizing work accomplishments;
•Removing barriers and constraints that inhibit individuals or teams from fulfilling their
responsibilities and meeting assigned objectives;
•Teaching job skills, business know-how and behavioral approaches.
• Counseling
Progressive counseling is designed to identify performance problems and to recommend action
plans for development and correction. It is generally used for performance-related situations that affect productivity, quality, and efficiency. The focus of progressive counseling is to promote success of the staff member by identifying cause(s) and agreeing on method(s) for improving employee performance to a satisfactory level.
2. Following Workplace Guidelines
The Workplace Guidelines described in section V of this manual and all other policies and statements
that appear in this manual or which are established by your supervisor are important to the smooth
running of the university. Your ability to adhere to them is considered a key competency that will be
used to assess your performance.