If techno-averse folks could talk to Debbie Miller, they would likely change their perspective – and fast. With her down-toearth demeanor, confident personality and her extraordinary talent for big-picture thinking, Miller has taken companies from blasé to booming throughout her 35-year career in the high-tech field.
“I discovered early on that I loved the power of the
big idea,” she says, “and that I could diagnose and
fix problems fast.”
Clearly IBM saw the same when it tapped her
directly from a college campus to join its sales
team back in 1971, in the process making her
one of the first women hired in such a way by the then male-dominated company. For
17 years, Miller continued to excel at
IBM, eventually heading up its 3,000-
employee, multibillion-dollar West
Coast division in the Bay area of San
Francisco, where she oversaw operations
in 11 states with more than $1.5 billion
in annual revenue.
Although she enjoyed the challenges
IBM sent her way along with the relocating every few years, Miller fell
in love with the Bay area once there
and soon began toying with the idea of
breaking out on her own.
“I began to get to know the folks in the
Silicon Valley, and I decided I wanted to
get involved there.”
After working in upper management
for a number of high-tech companies,
including Digital Equipment
Corporation, where she led the $2.5
billion server business, Miller launched
Enterprise Catalyst Group (ECG), a
premier management consulting firm
and leading provider of interim executive
management. Founded in 1998, ECG
offers companies a team of professionals
from technology and medical product
industries. Team members assess and
resolve risks and challenges facing large,
multi-national companies and small,
entrepreneurial ones.
“I want to work with people who can
think outside the box, which is what
the liberal arts teach,” Miller says. “I
also will only work with companies that
have a product I believe in and think I
can deliver.”
Miller found one such product with
Ascendent Systems, a top provider of
enterprise voice mobility solutions.
“They developed this compelling
single number reach system where the
number that appears on your business
card actually has a series of numbers associated with it that are transparent
to the caller,” says Miller, who served as
the company’s CEO from 2005-07. “In
using the system, a caller only dials the
number displayed, but the technology
employed calls each and every number
tied to that number to find the person.
It’s just fantastic software and a powerful
system.”
Thrilled by what she saw, Miller sold
the company to Research in Motion,
which opened the door for Ascendent
to integrate its voice application with
Blackberry,® the leading wireless data
device in the world.
“I’ve always been so excited and
motivated about what I do and about
the outcomes that can happen,” she
says. “It doesn’t matter what you do, but
to have a great life, you need to have
passion. You need to believe in the power
of your idea.”
At the same time, Miller loves to think
about the possibilities.
“My mission is to bring the possibilities
of the big idea to life. Some people have
called me a sales and marketing visionary,
and the definition of a visionary is
someone who can see things where
there aren’t paths, yet paint the vision
and provide the paths to get there. For
me, I like to take my toolkit and show
businesses how to make their dreams
come true.”
Katherine Bryan
Hollingsworth ’74
Heather Campbell
Martin ’91
Innovative InterChange
Associates
Oakwood, Ohio
Inside a makeshift office off
her master bedroom, Katherine
Hollingsworth has not only created
a successful company, she has
discovered her passion. After nearly
30 years in banking, the former
National City Bank president for the
southern Ohio region now wants
to unleash everyone’s potential,
and her new business, Innovative
InterChange Associates, is allowing
her and her colleague Heather
Martin the chance to do just that.
“We help people figure out who they are
and give them the tools to help them be the
best they can be,” she says. “We help them
understand that they have a choice.”
Although she talks in the collective “we,”
suggesting a larger operation, Hollingsworth’s
home serves as the company headquarters,
and her full-time staff, in addition to her
husband and two partners in Nashville,
Tenn., consists of just two people, a marketing
expert and Martin.
“Knowing that we were both Wittenberg
alumnae made this seem all the more right,”
Hollingsworth says.” It’s been an amazing
journey.”
With more than 15 years of professional
writing and editing experience, Martin,
who recently left a prominent position as
publisher of the Dayton Business Journal
to join Hollingsworth, handles the
communication aspects of the company,
while Hollingsworth tackles the business
side of things.
Together they have taken the writings
of psychologist Charles Palmgren, an expert on personal and organizational
effectiveness, and created pathways for
presenting Palmgren’s philosophy and
techniques to corporations, nonprofits
and individuals.
“The Innovative InterChange process
is about making the choice to fly, even
when everything in your experience and
everyone around you want to keep you
from taking off,” Martin explains.
At just less than two years old,
Innovative InterChange Associates’
mission is simple: “To coach people
toward ‘Aha’ moments that transform
their personal and professional lives.”
Determined not to be the standard
consulting firm, the company “provides
in-depth communication and leadership
skills training for those who wish to
restructure the habits that prevent
creative, authentic interaction.”
In addition to arranging seminars,
preparing materials, running meetings
and workshops, editing forthcoming
books by Palmgren and coordinating
coaching sessions for roughly 40 clients
to date, Hollingsworth and Martin take
care of numerous administrative tasks.
Hollingsworth even makes deposits at
the bank.
“Everyone just jumps in to help
because the focus is on the company and
its success,” Martin says.
“The name of the company and
the philosophy are one in the same,”
Hollingsworth adds, “and it can change
your life.”
Hollingsworth knows this firsthand.
A geography major at Wittenberg with
thoughts of a career in urban planning,
she ended up going into banking after
graduation, and though successful, she
admits that her current career choice
better fits with her talent and passion.
“For the last five years at the bank
particularly, I didn’t like getting up,”
she says.
When that career ended, she found
herself re-examining her life quickly,
and in the process, she came across
Palmgren’s work and the philosophy
behind it. In short, she was inspired,
so she began to brainstorm about how
best to distribute the information
she gleaned, which eventually led to
Innovative InterChange Associates.
“I really never thought I would start
my own business,” Hollingsworth says,
“but I can see that all the networking
and career resources I established in my
previous career have led to what we’ve
created. Now we work all the time, and
it doesn’t feel like work.
“It’s a risk, but it’s not a risk,” she
continues. “We would do it again in a
heartbeat.”
Meg Kopp Walters ’75
Henri’s Cloud Nine
Minerva, Ohio
With an accounting focus and business
degree in hand, Meg Walters planned
to pursue a career with Ernst & Young.
Following graduation, she quickly headed
to Canton, Ohio, to join the firm, but after
a short time, she realized something;
she hated it – all of it. So, at age 23, she
returned home, where she and her father
had a conversation. A businessman himself,
Walters’ dad encouraged her to consider
taking over a small bridal shop in her
hometown of Minerva, Ohio.
“I had never run a retail business,”
Walters says. “I had no experience
whatsoever.”
Uncertain about her ability to
succeed, Walters stepped up to the
plate and decided to give it a go. Now,
30 years later, that small bridal shop
has blossomed into one of the most
successful online bridal businesses in
the country thanks to her business savvy,
competitive spirit and creativity.
“I just kept reading and networking,”
Walters explains. “I also decided to stop
following the way things were done and
start doing things my way.”
The result is Henri’s Cloud Nine, a
premier bridal gown and specialty dress
store serving northeast Ohio, but with
virtual clients nationwide. Her mission
is “to provide a comfortable shopping
environment where service, value and
quality meet customers’ needs, and where
knowledgeable and creative personnel
get the answers customers deserve.” Her
biggest customers are prom-going teens.
“By focusing on the prom business, I
was able to create a niche,” Walters says.
That niche involved producing
a beautiful, nationally distributed
publication targeting high school juniors
and seniors. More than one million
copies are printed and mailed annually,
and Walters then sells the dresses shown
in the catalog exclusively to one store in
each of the 50 states.
“With the advent of the book 10 years
after I took over the struggling shop, the
business mushroomed,” she says.
Since then, Walters has expanded and
remodeled her store from 1,500 square
feet to 15,000 square feet through the
acquisition of two buildings, and now
employs 28 people. She also often finds
herself in China and at some U.S.-based
manufacturers studying the latest in
fabrics and related materials as well as
overseeing photo shoots in preparation
for the design of the publication.
“I have most definitely found my
passion,” Walters says. “I discovered that
I loved fashion, color decisions and the
entire process, including the accounting
aspects.”
She also loves that she can make her
own decisions, right or wrong.
“You’re going to make mistakes, but
you learn from them,” she says.
Despite thinking about her business
constantly, Walters can’t imagine a better
way to work.
“When you’re your own boss, the
rewards are so much greater.”
Lisa Kothari ’93
Peppers and Pollywogs
Seattle, Wash.
If party-planning had a poster child,
Lisa Kothari would erase the competition
with ease. For 10 years, Kothari offered
advice and assistance on the side to
parents planning their children’s parties,
but nearly two years ago, she decided to
quit the weekend work and go for it fulltime.
The result is the Web-based business
Peppers and Pollywogs.
“Although I thoroughly enjoyed
planning kids’ parties, I always was very
interested in helping parents everywhere
plan their kids’ parties with simple, easy,
budget-friendly ideas to pull their parties
together,” Kothari says.
“Bringing Peppers and Pollywogs online
has been a great way to reach both a
national and international audience with a
content library of more than 1,000 articles,
a national entertainer and party venue
directory, as well as interesting Web-based
tools for consumers, including personalized
rhymes for kids’ party invitations.”
Going from side business to full-time,
however, required her to pull from all of
her experiences, especially her time in
the field of fundraising with the National
Education Association and her stint at a
start-up tech company. Both enhanced
her event-planning and organizational
skills, but the latter taught her more.
“This was an experience that taught
me, in a very hands-on fashion, every
aspect of running a business. Although I
was not a founder, I wore many caps from
marketing to contract writer to business
development to administrator. I learned
that in a start-up, you have to do just
about everything and anything. If you
suggest something, be willing to carry it
through because there are few resources
otherwise. This experience provided me
with discipline and a realistic look at what
a start-up takes to get up and running.”
Confident that she now had the skills
and know-how to make the leap from her
side party-planning business, Kothari
launched Peppers and Pollywogs online
and authored the book Dear Peppers and
Pollywogs...What Parents Want to Know About Planning Their Kids’ Parties, which
she is using to promote the business
through a national book tour.
“The book came out in mid-July, and
the tour has taken me to 15 cities to date
across the country,” she says. “The tour
has not only provided me a chance to
promote the book and the business, but
also showcase several party tablescapes
to illustrate for people how they can
pull a great party theme together with
simple, fun and budget-friendly ideas.”
Since the launch of the book, Kothari
reports that traffic to her Web site has
increased significantly.
“We have five times the traffic that
we had four months ago. It is amazing
growth and exciting to see,” she says.
Yet, knowing that she can help parents
make their kids’ parties special continues
to be her primary motivation.
“I get up every day excited to work,”
she says. “I absolutely adore kids and all
things that make their lives fun and happy.
Fundamental to childhood are parties,
whether it is birthdays, special moments like
graduating from kindergarten to high school
to celebrating the annual holidays, parties
are a time for kids to enjoy themselves.
“My passion is helping parents create
these special occasions with minimal
time and effort. When someone writes
and says I helped to reduce their party
planning time from 20 hours to five, it
means a lot to me. It’s rewarding.”
Elizabeth Ann
Armour ’74
Armour Associates Ltd.
Hendersonville, N.C.
Though she never envisioned
running her own business after
graduation, Elizabeth Ann Armour
couldn’t be happier.
“I majored in biology with a minor
in sociology, believing that I would be
pursuing a career in medicine or public
health,” she says. “It was only years later that
I understood that I had the skills, network
and desire to determine my own way to
work in the specialty chemical area.”
Initially a research associate with
General Electric after graduation,
Armour eventually moved to product
management with Durkee Foods followed
by strategic planning/marketing research
positions at Rhone-Poulenc and the PQ
Corporation, as well as chemical industry
consulting with ChemSystems. She also
spent eight years living and working in
Europe as part of the strategic planning
team for the Specialty Chemicals business
unit of Rhone-Poulenc. As a member of
the company’s Paris, France-base team,
Armour began to consider venturing out
on her own, and while there, Armour
Associates transformed from dream to
reality.
“Since my colleague and I knew several
individuals in the former Soviet Union
chemical industry, I originally envisioned
the company bringing Russian chemical
technology and products to Western
partners,” she says. “It was a way to
expand my own international knowledge
and experiences in a field I had been
working in for many years.”
Fourteen years later, Armour Associates
remains “an international consulting firm
specializing in the specialty chemicals
industry, which assists clients in assessing
and successfully responding to growth
opportunities and business challenges on
a global basis.” In addition to providing
a range of consulting services from
intellectual property evaluation to
competitive intelligence and market
evaluation, the firm also assists with
international business planning.
“We are constantly striving to be the
place where our clients can obtain timely
and useful assistance in planning, new business development and technology
assessment,” she explains.
Because of the strategic location of
the firm’s North American and Western
European off ices, Armour and her
company are able to respond quickly and
effectively to the needs of clients seeking
to benefit from global opportunities
in the chemical, pharmaceutical and
related industries. She hopes to expand
to Eastern Europe soon through another
venture, AmeriCours, which she founded
with two other American women while
living in Paris years ago. Its mission is
to bring English language capabilities
to French senior management level
sales and marketing individuals and to
improve their cultural communication
skills in a business setting.
“One of our strengths is that we can
draw on an international network of
colleagues and associates with expertise
in areas that are not normally our
particular areas of strength,” she says.
With a client list that includes some of
the world’s largest chemical companies,
Armour admits that her time is not
always her own.
“Make no mistake, with your own
business, normal business hours do not
apply. One works literally any hour of
the day and night, as well as weekends if
required for a client, and the deadlines at
times can be severe.”
Even so, Armour loves it.
“Having my own business is a passion
that never subsides,” she says. “There
is indescribable satisfaction in seeing
our recommendations successfully
integrated and to see successful clients,
knowing you contributed to their success.
Looking back, the decision has also led
to knowing people all over the world and
having experiences that I would never
have had otherwise. Because of this, I
have enriched my life enormously and
hopefully have enriched other peoples’
lives as well.”